Creating a Scalable Change Enablement Framework for a Global Biotech Leader

Hylaine streamlined change control processes across teams and platforms, improving release confidence, reducing risk, and enabling rapid innovation at scale.

Client Overview

A global biotechnology company focused on life-extending therapies and scientific innovation. The client operates in a highly regulated, fast-moving environment where managing change across complex application portfolios is critical to ensuring accuracy, compliance, and speed.

The Challenge

The client was juggling overlapping features and inconsistent change processes across three separate applications. Release coordination was chaotic, with no standardized workflow to govern code movement, deployment timing, or cross-team communication. Business users and IT leaders lacked transparency, often leading to redundant work, last-minute surprises, and heightened release risk.

To meet their goals for speed, scale, and quality, the client needed a centralized, repeatable way to manage change—without slowing innovation.

The Solution

Hylaine partnered with the client to design and implement a cross-functional change enablement framework that aligned teams, simplified workflows, and enabled predictable, risk-aware deployments.

Key actions included:

Conducting stakeholder interviews to identify current pain points, communication gaps, and process breakdowns
Defining and documenting a standardized release management process, including:
Delivering tailored job aids, playbooks, and communication templates to embed the framework
Facilitating workshops and knowledge transfer sessions to drive adoption across teams
This values-aligned engagement ensured the client could manage change intentionally—without compromising quality or momentum.

Impact & Results

Reduced release friction and improved collaboration across departments

Increased predictability and confidence in production deployments

Enabled faster onboarding of new teams to a unified release process

Improved business-IT alignment and reduced surprises at go-live

Established a repeatable, documented change process ready for future scale

CEO Viewpoint

“Change doesn’t have to be messy. We brought structure to the chaos so their teams could ship with confidence and sleep at night.”
— Adam Boitnott, CEO

Grow Without Losing Control

Let Hylaine help you build a change process that supports speed, scale, and trust.