A global biotechnology company focused on life-extending therapies and scientific innovation. The client operates in a highly regulated, fast-moving environment where managing change across complex application portfolios is critical to ensuring accuracy, compliance, and speed.
The client was juggling overlapping features and inconsistent change processes across three separate applications. Release coordination was chaotic, with no standardized workflow to govern code movement, deployment timing, or cross-team communication. Business users and IT leaders lacked transparency, often leading to redundant work, last-minute surprises, and heightened release risk.
To meet their goals for speed, scale, and quality, the client needed a centralized, repeatable way to manage change—without slowing innovation.
Hylaine partnered with the client to design and implement a cross-functional change enablement framework that aligned teams, simplified workflows, and enabled predictable, risk-aware deployments.
Conducting stakeholder interviews to identify current pain points, communication gaps, and process breakdowns
Defining and documenting a standardized release management process, including:
Delivering tailored job aids, playbooks, and communication templates to embed the framework
Facilitating workshops and knowledge transfer sessions to drive adoption across teams
This values-aligned engagement ensured the client could manage change intentionally—without compromising quality or momentum.