Hylaine provided interim leadership, stabilized operations, and built a long-term success plan for a regional managed care organization.
A North Carolina-based managed care organization (MCO) supporting individuals and families across 20 counties, the client connects people with developmental disabilities, mental health conditions, or substance use disorders to essential care providers. The organization relies heavily on trust, collaboration, and operational stability to meet community needs.
The abrupt resignation of the director of business solutions left a leadership vacuum over a team of 40 employees managing eight business-facing products. With no formal program management documentation, unclear project milestones, and strained capacity from the CIO, the MCO risked severe disruption to both day-to-day operations and long-term strategic initiatives.
They needed a steady, values-aligned partner to step in—quickly, credibly, and with a plan to hand off smoothly when the new director was hired.
Hylaine deployed a Senior Program Manager to serve as interim director of business solutions, providing hands-on leadership while developing a clear path for permanent transition.
Maintained full operational continuity during the leadership gap
Built a detailed, stakeholder-informed plan for the new director
Boosted morale by giving employees a voice in the transition
Strengthened cross-functional alignment and executive visibility
Helped the incoming leader onboard quickly and confidently
Left the client with a long-term playbook for leadership transitions
Whether it’s interim leadership or transformation strategy, Hylaine steps in with purpose and leaves lasting value.
