Agile Transformation Delivers Speed, Stability, and Morale Boost for Healthcare Provider

Streamlined software delivery, improved data transparency, and a healthier internal culture—achieved in just six months.

Client Overview

A regional managed care organization supporting patients across 20 counties in North Carolina. Operating in a highly regulated healthcare environment, this nonprofit entity manages medical services and IT systems that directly impact public health outcomes.

The Challenge

The client’s legacy application platform had become a bottleneck. Employees were submitting daily manual requests, deployments were time-intensive and error-prone, and leadership lacked visibility into workflows and productivity. With critical upgrades lagging months behind schedule, the organization was unable to meet rising demands or regulatory expectations. They needed a more efficient system, a clearer operational cadence, and a true consulting partner to guide them through the transformation.

The Solution

Hylaine led a four-phase agile transformation engagement, designed to modernize software delivery and improve cross-team collaboration without compromising compliance or quality.

Key actions included:

Conducting a two-week assessment to identify operational inefficiencies

Standing up a model office team that delivered real work while testing new agile processes

Developing custom utilities and KPIs to improve visibility and accuracy

Leading nine in-depth training sessions for over 30 team members to build agile maturity and cross-functional capabilities

Coaching and embedding Hylaine scrum masters and architects directly into teams for hands-on transformation

Each sprint included direct feedback loops with leadership, ensuring adjustments were made in real time. The agile framework enabled rapid iteration, smoother handoffs, and increased morale across development and business teams.

Impact & Results

Deployment times reduced from hours to minutes

Release cadence improved from three months to two weeks

Bug rates in production dropped significantly

Work visibility increased from 4.5% to 100% hours tracked

Morale boosted by reducing friction, providing clarity, and empowering staff

Client’s leaders now speak publicly about the transformation’s success

This engagement laid a scalable foundation for growth, with Hylaine continuing to support ongoing agile maturity and process improvement.

CEO Viewpoint

“Agile isn’t a buzzword—it’s a way to get real work done faster and better. We helped this team build trust, ship with confidence, and actually enjoy the process again.”

— Adam Boitnott, CEO

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