A top-20 national insurance brokerage serving both commercial and personal clients with tailored risk management solutions. The client has grown rapidly through acquisitions and platform investments, requiring agility and reliability from its technology partners.
The client initially came to Hylaine for help with a stalled integration project. Like many high-growth companies, they were juggling legacy systems, vendor limitations, and siloed processes. As trust grew, so did the ask: deliver not just fixes, but structure—build systems and capabilities that could grow with the business.
From platform integration to work management to data architecture, the client needed a strategic technology partner who could move fast, think long-term, and work shoulder-to-shoulder with their internal team.
What began as a single engagement grew into a multi-year partnership spanning development, data, platform strategy, and delivery leadership.
Rescuing and completing a mission-critical integration between a legacy platform and a new agency management system
Leading application development and platform optimization to improve client and agent experiences
Designing and delivering a modern data warehouse to support reporting and analytics needs across departments
Implementing Smartsheet for work management, including intake processes and dashboards for project visibility
Providing fractional delivery leadership to bridge gaps and drive transformation from within
Hylaine operated as an extension of the client’s team—trusted, embedded, and always aligned to real business outcomes.